Alex Health is core to the delivery of our digital strategy and the strategic priorities in PAHT2030, including improving quality, patient safety and care, and the experience of our people.
This page contains all key information you need to know about Alex Health.
Click for all clinical updates
Click for all IT, devices and smartcard updates
Quick Reference Guides
Please be aware that the latest up-to-date quick reference guides (QRGs) are on eCoach: please click this link to go to eCoach
Latest news
- Click here to read all Alex Health clinical updates
- Click here to read all Alex Health IT, devices and smartcard updates
- Click here to read all Alex Health training and support updates
Latest news
03-02-25 Alex Health update.pdf [pdf] 806KB
Previous daily messages:
30-01-25 AH Training update.pdf [pdf] 170KB
27-01-25 Alex Health update.pdf [pdf] 336KB
20-1-25 Alex Health update.pdf [pdf] 762KB
13-1-25 Alex Health update.pdf [pdf] 612KB
6-1-25 Alex Health update.pdf [pdf] 911KB
30-12-24 Alex Health update.pdf [pdf] 479KB
24-12-24 Alex Health update.pdf [pdf] 39KB
23-12-24 Alex Health update.pdf [pdf] 695KB
18-12-14 Alex Health update.pdf [pdf] 258KB
9-12-24 Alex Health update.pdf [pdf] 542KB
2-12-24 Alex Health update.pdf [pdf] 501KB
21-11-24 Alex Health update.pdf [pdf] 574KB
18-11-24 Alex Health update.pdf [pdf] 378KB
15-11-24 Alex Health daily update.pdf [pdf] 640KB
14-11-24 Alex Health daily update.pdf [pdf] 616KB
13-11-24 Alex Health daily update.pdf [pdf] 580KB
12-11-24 Alex Health daily update.pdf [pdf] 680KB
11-11-24 Alex Health daily update.pdf [pdf] 1MB
8-11-24 Alex Health daily update #2.pdf [pdf] 1MB
8-11-24 Alex Health daily update #1.pdf [pdf] 906KB
7-11-24 Alex Health daily update #2.pdf [pdf] 783KB
7-11-24 Alex Health daily update #1.pdf [pdf] 691KB
6-11-24 Alex Health daily update #2.pdf [pdf] 492KB
6-11-24 Alex Health daily update #1.pdf [pdf] 456KB
5-11-24 Alex Health daily update #2.pdf [pdf] 305KB
5-11-24 Alex Health daily update #1.pdf [pdf] 488KB
4-11-24 Alex Health daily update #2.pdf [pdf] 533KB
4-11-24 Alex Health daily update #1.pdf [pdf] 315KB
3-11-24 Alex Health daily update #1.pdf [pdf] 325KB
2-11-24 Alex Health daily update #2.pdf [pdf] 137KB
2-11-24 Alex Health daily update #1.pdf [pdf] 189KB
1-11-24 Alex Health daily update.pdf [pdf] 312KB
31-10-24 Alex Health daily update #2
31-10-24 Alex Health daily update #1
30-10-24 Alex Health daily update #2
Morning Masterclasses
Morning Masterclasses are refresher sessions.
The masterclasses will be held on Microsoft Teams and will be recorded for future use. The sessions will be led by subject matter experts, supported by relevant staff.
During the session you will be able to ask questions in the chat.
The Microsoft teams link for each Masterclass will be sent the week before the session.
Morning Masterclasses recordings and relevant QRGs:
Emergency Care — Discharge (17 December 2024):
Click here to view the recording
ED & SDEC Discharge Summary Contents.pdf [pdf] 763KB
FirstNet Discharge summary QRG.pdf [pdf] 172KB
EPMA — Warfarin and Methotrexate (20 January 2025):
Click here to view the recording
Bridge Transfusion (3 February 2025):
Booking training FAQs
Frequently Asked Questions: See Q&A points below:
Q. How do I request IT training for AlexHealth clinical system?
A. Whilst we are transitioning to a new booking system, please contact the IT training team via paht.ittraining@nhs.net and provide the following details
Delegate Name
Delegates email address
Managers email address
Course name required (see syllabus on AlexNet) - Alex Health training :: The Princess Alexandra NHS Trust Extranet
Q. I need to cancel my AlexHealth training session?
A. To cancel your session, please provide at least 48 hours’ notice by emailing the IT training team (paht.ittraining@nhs.net)
Q. I would like to book general training for Basic IT, Microsoft Office User Specialist, Touch typing?
A. Complete and submit an IT training request eForm. Click here for the eForm. Once the eForm has been submitted please allow at least 5 working days (not weekends) for the IT training department to respond to you.
Q. I have received an automatic response do I need to complete another eForm for training?
A. If the IT training team have already sent you an invite to attend one of our General IT training sessions, you will not need to complete another eForm. Unless you would like to request a different training course.
Q. I would like training on basic Microsoft Office programmes ie outlook, word, excel.
A. Register on our Digital Learning Solutions portal (DLS) - Digital learning solutions (DLS) :: The Princess Alexandra NHS Trust Extranet
Q. Where do I find eLearning for eConsent, DMO, Alertive and ICE OP etc.
A. eLearning can be found via our Digital Learning Solution portal (DLS) - IT training :: The Princess Alexandra NHS Trust Extranet
Q. I have a query regarding my mandatory training which also includes IG training who do I contact?
A. Contact the Learning and Development team via paht.learning-od@nhs.net
Q. I need to complete eLearning that is on TiMS and do not have an account, who do I contact?
A. Contact the Learning and Development team via paht.learning-od@nhs.net
Q. I have a query regarding IT training
A. Raise a service desk ticket using the IT Helpdesk icon on your desktop or contact Service desk on ex 2525. Tel no: 01279 962525
How to Raise ICT Tickets
How to raise an ICT Ticket:
ICT tickets can be raised by the Desktop icon
Or via the link: Support : PAH ICT Service Desk
When raising an ICT Ticket:
Please ensure any tickets raised with the IT support desk include as much information as possible, including your location (ward/client), the patient MRN, your smartcard access role and add screenshots where you can and when applicable (scrub any patient data that is not appropriate to share). The more information you include in your ticket, the faster it can be resolved.
Please also consider if the priority is actually urgent for the trust/patient safety and not just urgent for you, as this makes it harder for the IT team to prioritise issues and to ensure that they pick up urgent cases.
If you have raised a ticket, please check your emails regularly for replies from the IT team in case they need more information. This will allow them to be able to respond to queries straight away and reduce time to fix the issue. Or via the link:
Support for our people
A reminder that there is plenty of support for you to help you using Alex Health.
- Click here to Quick Reference Guides (QRGs)
- If you have an Alex Health system issue, please raise a ticket with the ICT Helpdesk
Support for staff: Visit the staff health and wellbeing (SHaW) AlexNet workspace for more information via this link >