When your GP refers you to our hospital, you will receive a letter from the NHS e-Referral Service. 

If your GP has already booked your hospital appointment, the date, time and place of your appointment at our hospital will be shown on your letter.

If your GP has not already booked your appointment on your behalf, your letter will give instructions on how you should arrange your appointment.

It is very important, if you need to change or cancel your appointment that you do this as soon as possible.

(Please scroll down to find your Attend Anywhere clinic)

To book or cancel a new appointment 

Please book or cancel your appointment online by logging in to the NHS e-Referral Service system, which is listed on the appointment letter you will have received. This letter will provide your login details, such as your booking reference number and access code as well as your options of clinics.

If you are unable to log on to the NHS e-Referral Service, you can telephone the NHS appointments line on 0345 608 8888, Monday to Friday, 8am-8pm. During weekends and bank holidays, the appointments line is available from 8am-4pm. Calls are charged at local rates. Please note the same choice of appointments is available by telephone and online.

To confirm an appointment

If you have received a letter from us asking you to confirm an outpatient clinic appointment at the hospital, please call the telephone number listed on the letter. The telephone number on the letter will be for the department that has issued your appointment.

To change or cancel an appointment

If you have received a letter from us offering you an appointment and you wish to cancel or change this appointment, it is important that you contact the relevant department via the telephone number given on your letter as soon as possible. The telephone number on the letter will be for the department that has issued your appointment.

attend anywhere service

Attend Anywhere is a secure NHS video call service for patients with pre-arranged appointment times only. If you are contacted to have a video consultation you will be contacted via your service or speciality.

Attend Anywhere patient leaflet 

Clinic list

cardiology banner


Diabetes and Endocrinology


Dermatology clinic


frailty banner


gastro - Gastroenterology


general surgery banner 


Gynaecology banner


Maternity clinic


Neurology banner


oncology banner


Paediatric banner


therapies banner


urology banner



You can use Attend Anywhere on a PC, Mac or an iOS/Android device, using a Google Chrome (for PC/Mac/all mobile devices)/Apple Safari (for Macs and iOS devices) or latest version of Edge browser. Attend Anywhere will not work on Internet Explorer . Download Google Chrome or Safari for free. For a quick video on how to use it, click here.

Five minutes before your appointment time, click on the relevant service/speciality below to enter a virtual waiting area. You will be taken through a series of steps to ensure that your equipment is set up correctly.

Once the steps have been completed, you will be prompted to enter your name and telephone number and accept the terms and conditions. This information is not stored beyond the length of the video call.

Once these steps have been followed, click on the 'Start Call' button and you will enter the waiting room until your consultation begins. You will see yourself on the video and hear music. The waiting room is private and you will not see other patients.

When the consultation is ready to begin, your image will shrink and move to the corner of the screen and you will see your clinician.

The video call is free (except your internet usage charge) and data is not used whilst you are in the waiting room.

Other enquiries

To contact the outpatient appointments team, please telephone 01279 827391, Monday to Friday, 8am-8pm. Please have your NHS or booking reference number available.

By letting us know in advance that you need to cancel your appointment, the appointment can be used to help someone else. Thank you

Thank you to you all at work in these tough times. You are all brilliant trying so save lives and trying to beat this horrible virus. Without you we don’t know where we would be now. Love to you all in these challenging times for our NHS.