Electronic consent for treatment or a procedure at our hospitals

The way patients give their consent to treatments and procedures at hospitals across Hertfordshire and west Essex is changing.

A new electronic consent system (eConsent) has been introduced to replace the paper consent forms to help improve patient experience and help relieve pressure on services as they recover from the pandemic.

We are the first hospital to start using the eConsent system, which is called Concentric. The new system was first used in the obstetrics and gynaecology and orthopaedics departments, before rolling out to other areas.

East and North Hertfordshire Hospital NHS Trust and West Hertfordshire Teaching Hospital NHS Trust are also introducing the eConsent system.

The eConsent system enables patients to see information about their treatment and provide their consent online. The system uses a secure link sent by email and/or text message. Patients can also consent for procedures using a computer or tablet. If patients do not have a device at home, they can also give their consent online during an appointment or on the ward.

Moving to an electronic consent system:

  • Allows patients to have more time to review and understand information
  • Means fewer cancellations and delays to surgery/treatment
  • Saves time for clinicians and hospital administrators, allowing more time to care
  • Enables more personalised information and better documentation
  • Offers better patient engagement in shared decision making
  • Enables remote consultations and care pathways; a face-to-face appointment isn’t always needed before the day of treatment.

All patient information is compliant with healthcare governance requirements. The system uses Google Cloud Platform (GCP) for all hosting and data processing, within a data centre in the UK.

How will I be contacted by Concentric?

You may receive information from your clinician via the Concentric system, either as an email from the email address notifications@concentric.health or as text message from a mobile contact named ‘Concentric'.

You can see the information any time before or after treatment.

What technology do I need to be able to give my consent online?

Concentric works on any modern web-enabled device and on different screen sizes (i.e., mobiles, tablets, laptops and desktop computers). Google Chrome, Microsoft Edge, Apple, Safari or Mozilla Firefox are fully supported by Concentric.

What do I do if I need technical help to use Concentric?

If you are having any issue in getting started with Concentric please email the Concetric support team.

What do I do if I have a question about the planned treatment/procedure?

Although you may receive consent information online, you will still have had a conversation about the proposed treatment/procedure with the clinician responsible for your care. The information you receive from Concentric will include contact details for the hospital/department in case you have any follow-up questions.

Inpatient comment:

Everyone offered words of such reassurance and kindness. I felt so cared for and the communication with me at all times was fantastic.