The Princess Alexandra Hospital, Harlow
Address
The Princess Alexandra Hospital NHS Trust
Hamstel Road
Harlow
Essex
CM20 1QX
Contact telephone numbers
Main switchboard: 01279 444 455
To change an outpatients appointment, please call: 01279 827391
To contact the maternity team if you are in labour, please call: 01279 444455 and enter extension x 2144
Other information
If you are contacting us because of an urgent clinical concern, please consider if your GP, 111 or your local A&E would be better placed to deal with your enquiry.
PALS
If you are concerned about the care of a patient who is currently in one of our hospitals, please speak to the nurse in charge of the ward in the first instance or ask to speak to the matron.
If your enquiry relates to an outpatient appointment, please call the outpatient booking line on 01279 827391. PALS are unable to book, cancel or change appointments.
All car parking issues should be directed to paht.carparkingandsecurity@nhs.net.
For confidential advice, support and information, please contact our Patient Advice and Liaison Service (PALS) on paht.pals@nhs.net or 01279 827211.
Every effort will be made to respond as soon as possible.
Complaints
If you want to make a formal complaint, please contact our Complaints Service on paht.complaints@nhs.net or 01279 827084.
Every effort will be made to acknowledge receipt within 3 working days.
Compliments
If you would like to compliment a member of staff, a team or one of our services, please contact paht.compliments@nhs.net or 01279 827211.
Requests for medical information:
Requests for the following must be made through the Medico-Legal Department, who can guide you through the process:
- medical notes
- admission information
- maternity notes
- X-rays (radiology procedures)
- insurance requests
You can contact the Medico-Legal Department as follows:
- By post: Medico Legal Department (Health Records), The Princess Alexandra Hospital NHS Trust, Hamstel Road, Harlow, Essex, CM20 1QX
- By email: paht.health.records@nhs.net
- By telephone: 01279 827341
St Margaret's Hospital, Epping
Address
St Margaret's Hospital
The Plain
Epping
Essex
CM16 6TN
Contact telephone numbers
Main switchboard: 01992 561 666
To change an outpatients appointment, please call: 01279 827391
To contact the breast screening service, please call: 01279 827046
Other information
If you are contacting us because of an urgent clinical concern, please consider if your GP, 111 or your local A&E would be better placed to deal with your enquiry.
Patient Advice and Liaison Service (PALS)
If you are concerned about the care of a patient who is currently in one of our hospitals, please speak to the nurse in charge of the ward in the first instance or ask to speak to the matron.
If your enquiry relates to an outpatient appointment, please call the outpatient booking line on 01279 827391. PALS are unable to book, cancel or change appointments.
All car parking issues should be directed to paht.carparkingandsecurity@nhs.net.
For confidential advice, support and information, please contact our Patient Advice and Liaison Service (PALS) on paht.pals@nhs.net or 01279 827211.
Every effort will be made to respond as soon as possible.
Complaints
If you want to make a formal complaint, please contact our Complaints Service on paht.complaints@nhs.net or 01279 827084.
Every effort will be made to acknowledge receipt within 3 working days.
Compliments
If you would like to compliment a member of staff, a team or one of our services, please contact paht.compliments@nhs.net or 01279 827211.
Requests for medical information:
Requests for the following must be made through the Medico-Legal Department, who can guide you through the process:
- medical notes
- admission information
- maternity notes
- X-rays (radiology procedures)
- insurance requests
You can contact the Medico-Legal Department as follows:
- By post: Medico-Legal Department (Health Records), The Princess Alexandra Hospital NHS Trust, Hamstel Road, Harlow, Essex, CM20 1QX
- By email: paht.health.records@nhs.net
- By telephone: 01279 827341
Herts and Essex Hospital, Bishop's Stortford
Address
Herts and Essex Hospital
Haymeads Lane
Bishop's Stortford
Hertfordshire
CM23 5JH
Contact telephone numbers
Main switchboard: 01279 655191
Other information
If you are contacting us because of an urgent clinical concern, please consider if your GP, 111 or your local A&E would be better placed to deal with your enquiry.
PALS
If you are concerned about the care of a patient who is currently in one of our hospitals, please speak to the nurse in charge of the ward in the first instance or ask to speak to the matron.
If your enquiry relates to an outpatient appointment, please call the outpatient booking line on 01279 827391. PALS are unable to book, cancel or change appointments.
All car parking issues should be directed to paht.carparkingandsecurity@nhs.net.
For confidential advice, support and information, please contact our Patient Advice and Liaison Service (PALS) on paht.pals@nhs.net or 01279 827211.
Every effort will be made to respond as soon as possible.
Complaints
If you want to make a formal complaint, please contact our Complaints Service on paht.complaints@nhs.net or 01279 827084.
Every effort will be made to acknowledge receipt within 3 working days.
Compliments
If you would like to compliment a member of staff, a team or one of our services, please contact paht.compliments@nhs.net or 01279 827211.
Requests for medical information:
Requests for the following must be made through the Medico-Legal Department, who can guide you through the process:
- medical notes
- admission information
- maternity notes
- X-rays (radiology procedures)
- insurance requests
You can contact the Medico-Legal Department as follows:
- By post: Medico-Legal Department (Health Records), The Princess Alexandra Hospital NHS Trust, Hamstel Road, Harlow, Essex, CM20 1QX
- By email: paht.health.records@nhs.net
- By telephone: 01279 827341
Media enquiries
The communications team is responsible for media and stakeholder relations, internal communications and digital communications for The Princess Alexandra Hospital NHS Trust.
Office hours
Our office is open from 9am to 5pm, Monday to Friday. All media enquiries must be directed to the communications team so that we can assess your questions, ensure they are dealt with appropriately and that all information you receive is accurate, consistent and up-to-date.
During out-of-hours, weekends and bank holidays, please call 01279 444455, where your enquiry will be picked up by our on-call executive.
Media enquiries
Please send your enquiry via email to paht.communications@nhs.net, including the following information:
- Your name
- Your email address
- Your telephone number
- Your deadline
- Full details of your enquiry
If you have emailed your enquiry to us and wish to discuss it further, please contact:
Lauren Nash – Head of communications: 01279 827219 or 07598 557011
Individual's confidentiality
Our primary concern is the welfare of our patients, and we reserve the right to decline media requests if we feel that they would disrupt patient care or conflict with our duty to protect the confidentiality of our patients or people. Please note that all media requests for patient information will require the express consent of the patient or their relatives. Without consent, no patient information will be disclosed.
Interviews and filming requests
Under no circumstances can interviews, filming or photography be carried out on or around the hospital sites without the express permission of the communications team. This includes our patients, our people or our buildings.
If you carry out any filming or photography without the permission of the communications team, our security team will request that you leave the site immediately. If you need further information or would like to arrange an interview with a member of our people, please contact the communications team.
Proposals for filming will be considered and organised where possible and if appropriate. All proposals need to include the following information:
- Name and organisation
- Production working title
- Delivery format
- Target audience
- Duration
- When will it be shown/whether it has been commissioned
Please send your request to paht.communications@nhs.net