How can I view my hospital letters online? graphic

Outpatients can easily view and download their hospital appointment letters and follow-up appointment lette rs via the Dr Doctor online system. The letters can be viewed online via a smartphone, tablet, computer or device, at any time.

Important note: With current Royal Mail postal strikes, there may be a delay with receiving your appointment letters. Therefore, we strongly encourage you to sign up to DrDoctor to view your letters online.

How do I sign up to the online system?

If you have provided your mobile Example of text message phone number to your GP surgery, or with our outpatient department, you will receive a text message that will take you straight to the secure log in page to set up an account. You will need to input your full name, date of birth and postcode.

If your mobile number has changed, or you would like to receive your hospital letters online but haven’t previously provided your mobile number, please contact your GP surgery to update your details - your details will then update on our synced systems.

How do I view my appointment letters?

Example image of the text message

Once you have created an account for the DrDoctor online system (details above), you will receive a text message with the link to view your outpatient appointment letter or appointment follow-up letter.  

The text message will be sent from +44 7860 039092 - please be assured that this is a real message and is not a scam message (example pictured, right).

Will I still receive my hospital letter by post?

Once you have viewed your letter online, you will not receive a paper copy. If you are unable to view your letter online or do not click on the link from the text that is sent, we will send your outpatient appointment letters to you by post.

If you change your mind and would prefer a paper copy sent to you by post, you can update your letter preferences via the DrDoctor online service.

Important note: With current Royal Mail postal strikes, there may be a delay with receiving your appointment letters. Therefore, we strongly encourage you to sign up to DrDoctor to view your letters online.

Inpatient comment:

Everyone offered words of such reassurance and kindness. I felt so cared for and the communication with me at all times was fantastic.