To speak about an issue or complaint
We want all of our patients, their family members and carers to have a good experience. We welcome feedback if you feel that the service you have received has not lived up to our high standards.
Where it has not proven possible to resolve your concern locally and you wish to raise a formal complaint, please contact our Complaints Service on paht.complaints@nhs.net or 01279 827084
- We will acknowledge your complaint within three working days
- We will explain everything you need to know about the complaints process
- We can help plan next steps in getting your complaint resolved
- We will talk to senior staff or managers on your behalf and arrange a meeting for you
- We will aim to respond in writing or meet with you within 60 working days. If we cannot do so due to the complexity of the case, we will keep you informed and give you a new date for us to respond.
- We can refer you to external organisations including the Independent Complaints Advocacy Service (ICAS) or the Parliamentary and Health Service Ombudsman (PHSO)
To compliment the hospital or our PAHT people
Our people are the most important resource we have to help us deliver care which is centred around you, your family and carers. So, while we want to know when things are not working, we also want to hear from you when someone goes the extra mile to provide outstanding care.
Please call our patient experience team on 01279 827211 or email paht.compliments@nhs.net.