To compliment the hospital or our PAHT people
Our people are the most important resource we have to help us deliver care which is centred around you, your family and carers. So, while we want to know when things are not working, we also want to hear from you when someone goes the extra mile to provide outstanding care.
Please call our patient experience team on 01279 827084 or email: firstname.lastname@example.org.
To speak about an issue or complaint
To ensure we can fix problems early on and stop the problems getting worse, please call our patient experience team on 01279 827211 or email email@example.com.
Please note that the team are available from Monday to Friday from 9am-5pm. You can also call in advance and make an appointment to see a member of the team.
If your concern cannot be resolved to your satisfaction, or you want an official investigation to be carried out and to receive a formal reply from the trust, you will need to go through the formal complaints process. In those circumstances:
- We will explain everything you need to know about the complaints process
- We can help you plan your next steps in getting your complaint resolved
- We will talk to senior staff or managers on your behalf and arrange a meeting for you
- We can refer you to external organisations including the Independent Complaints Advocacy Service (ICAS) or the Parliamentary and Health Service Ombudsman (PHSO)