Visiting our hospitals

Coronavirus (COVID-19)

Visiting is suspended with immediate effect and until further notice.

We know how important visitors are to our patients, however, at this time as we manage the demands of coronavirus (COVID-19) we have made the decision to introduce suspend visiting to patients we are currently caring for.

The only exceptional circumstances where an immediate family member or carer can visit are:

  • The patient you wish to visit is receiving end-of-life care
  • You are the birthing partner accompanying a woman in labour
  • You are a parent or appropriate adult visiting your child.
  • You are supporting someone with a mental health issue, who has dementia, a learning disability or autism, where not being present would cause the patient to be distressed

Please contact the ward or department in advance to discuss appropriate arrangements.

Please ensure that you follow the national guidance on social distancing and self-isolation, staying at home wherever possible, to help limit the spread of coronavirus, protect the most vulnerable people in our communities and our NHS.

Your health, safety and wellbeing, that of our patients, communities and our people remain our absolute priority.

To keep in touch with your loved ones in hospital, we offer a message to a loved one service – read more about the service.

Thank you for your continued support and understanding at this challenging time.


Information for relatives of patients with suspected/confirmed COVID-19

Please take a look at our  information for relatives of patients with suspected/confirmed COVID-19   - this information has been designed to answer questions you may have about your loved one having suspected coronavirus (COVID-19). If you have any further questions, please do not hesitate to contact the nurse in charge.

 

Norovirus (vomiting bug) 

Please do not visit our hospital if you have been unwell with sickness and/or diarrhoea, or you have been in contact with someone with these symptoms, until at least 48 hours after experiencing the last symptom. 

Norovirus can spread very easily from person to person – please protect our patients and people by not visiting our hospital until you are better.
 

Filming and photography

We recognise, whilst at our hospital, our patients or their families may wish to mark an occasion, such as the birth of a baby, with a photograph or video. While we support this, we have a duty to ensure that the privacy of other individuals within our hospital is respected.

Our patients or their families may take photos of themselves for personal reasons and for their own personal use only. Before any filming or photography is conducted:

  • Consent and permission for the images to be taken must be given by the senior nurse or matron on duty 
     
  • Consent must also be sought from the patient or individual in the photo or video. Consent can only be obtained if the patient or individual has the capacity to give it. If they do not have the capacity to give consent, then the filming or photography must not be taken
     
  • It is not permitted for any patient, carer, or visitor to film or photograph our staff or any part of the premises without written consent
     
  • Patients, carers, and visitors found to be breaching this policy could be asked to leave the premises, which may result in police intervention and/or legal proceedings

You can read our full policy, alternatively, please contact our Patient Advice and Liaison Service for more information by calling 01279 827211 or email paht.pals@nhs.net. 

 

NHS Wi-Fi

We offer a free NHS Wi-Fi service to all patients, visitors and guests at The Princess Alexandra main site in Harlow.

Thank you to you all at work in these tough times. You are all brilliant trying so save lives and trying to beat this horrible virus. Without you we don’t know where we would be now. Love to you all in these challenging times for our NHS.                                      

                                                                                     Patient