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Visitor information

COVID-19 guidance for visitors - July 2021

The visiting guidance at The Princess Alexandra Hospital will remain in place despite the recent changes in the Government’s roadmap to ease lockdown restrictions.

This is to ensure that we can provide high quality care whilst keeping our patients, visitors and staff safe. The key points include:

  • You must wear a face covering when visiting the hospital
  • All visitors must wash or sanitise their hands before and after visiting relatives – there are handwashing and sanitising stations located throughout the hospital.
  • Nominated visiting remains in place


For each patient, one visitor is permitted, for a maximum of 45 minutes per day. This must be the same visitor for the duration of the patient’s stay and must be booked in advance with the ward team.

Visitors must follow all advice on infection prevention and requests from our people. We will be required to ask visitors to leave if they do not follow the advice or are not the patient’s designated visitor.

There are special arrangements for:

  • Parents/carers of children
  • Support partners in maternity
  • Visiting patients who are at the end-of-life
  • Carers and paid personal assistants
  • Visiting patients where assistance is being provided for communication e.g. for patients with learning disabilities, dementia, mental health, emotional, religious or spiritual care needs 

How can I arrange my visit?

  • If you are the nominated visitor, you will need to call to book your visit time the day before - please call the ward before you intend to visit and speak to the nurse in charge to book a time slot. The available time slots are to be confirmed with the ward staff.
  • A member of staff will ask you a few questions:
  • If you are displaying any current symptoms of COVID-19
  • If you or any members of you household have high-risk conditions

Our team will then advise whether it is suitable for you to visit the hospital.

Before visiting the hospital

Please adhere to the following guidance when visiting our hospital:

  • On arrival please ensure you scan the NHS Track and Trace QR code to register your visit.
  • All visitors must always wear a face covering, including when entering and moving through the hospital. Visitors will be asked to wear a surgical facemask if visiting a high-risk area or a patient with suspected/known COVID-19.
  • If you are a parent or guardian, you must wear a face covering when entering and moving through the hospital. You must also wear your face covering when our teams are caring for your child/young person.

If you are with your child and/or young person and within your ‘family bubble’ inside rooms or physical environments that are separated, you can remove your face covering.

  • You should bring as few personal belongings as possible with you, e.g. bags, handbags, electronic devices, gifts and food for the patient.
  • You should remove your outer clothing, e.g. coat or jacket, roll up your sleeves and clean your hands.
  • All visitors must wash or sanitise their hands before and after visiting relatives – there are handwashing and sanitising stations located throughout the hospital.
  • Please do not enter the hospital in you feel unwell
  • If you have a high temperature or new cough please return home and self-isolate
  • Please only visit the areas of the hospital where your relative or friend is staying

After your visit

  • Please ask for support if you would like to be accompanied as you walk away from the care setting as this can be a particularly difficult time.
  • Avoid using public transport – especially after the visit. Visitors driven by a person close to them may welcome the support that person can give after a visit.
  • If you experience symptoms of COVID-19 after your visit, you will need to self-isolate at home for 10 days and organise a test; members of your household should also organise a test and self-isolate for 14 days.

If you are unable to visit in person

Our visitor information service enables family and friends of inpatients to keep in contact with their relatives and stay informed about their care if they are unable to visit in person.

Please email or call 01279 962661 (Lines open 9am-12pm) to arrange your ten-minute video call and find out how to join the call that will be hosted on secure video conferencing software, or to find out more about your loved one's care.

You can find more information on virtual visiting here.

You can also keep in touch with your loved one by sending a message to them. Please email or call 01279 962661 (Lines open 9am-12pm). You can read more about the message to a loved one service here.

Inpatient comment:

Everyone offered words of such reassurance and kindness. I felt so cared for and the communication with me at all times was fantastic.