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Video call service connects patients with their loved ones

Video call service connects patients with their loved ones

A service at The Princess Alexandra Hospital NHS Trust (PAHT) to offer relatives and friends a precious video call with their loved ones who are staying in hospital.

Visiting has currently been suspended at PAHT as the hospital manages the demands of coronavirus (COVID-19). There are a few exceptional circumstances when visiting is permitted, including visiting a patient who is receiving end of life care, accompanying a woman in labour or if you are a parent or carer visiting your child.

Family and friends of inpatients can email paht.virtualvisiting@nhs.net to arrange their 10 minute video call and find out how to join their call that will be hosted on secure video conferencing software.

You can also contact a member of the team by calling 07870 391237 or 01279 82 7383 between 9am-1pm.

Shahid Sardar, associate director of patient engagement said: “We understand that this is difficult time for family members and friends who are not able to visit their loved one in hospital.

“It means so much to people to stay in contact with their loved one during these unprecedented times and will help to keep their spirits up.

“We are working hard to ensure that all of our patients can stay in touch with their relatives and friends and have plans in place to introduce this service for those patients who are not staying on COVID-19 allocated wards in the near future.”

Inpatient comment:

The staff and care have been excellent. They have made sure I have felt comfortable, secure and safe. They are wonderful and exemplary in their commitment.