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Quality of care at local hospital rated by staff

Responses from clinicians and support staff from teams based at The Princess Alexandra Hospital in Harlow, St Margaret's Hospital in Epping and Herts and Essex Hospital in Bishop's Stortford also show an improvement in staff being happy with the quality of care they give to patients and being able to provide the care they aspire to.

Ogechi Emeadi, director of people at The Princess Alexandra NHS Hospital Trust said: "Patient care is at the centre of all that we do and it is great to know that staff feel recognised and able to do their jobs to a standard they are proud of.

"Our people continue to meet ever growing demands on them and the care they provide and the survey not only shows us their sense of achievement, it also highlights areas where we need to focus and continue to improve."

Areas highlighted by staff for improvement include sharing patient feedback to inform decisions and acting on their concerns and the impact on the health and wellbeing of staff who feel they need to come to work when not feeling well.

Ogechi added: "We are proud of our people, the high quality care they provide and the difference they make to our patients. We thank them for their continued hard work and commitment.

"We continue to work together with our people to make PAHT an even better place to work and to receive care."

To view the full results of the 2019 NHS Staff Survey please visit: http://www.nhsstaffsurveyresults.com/homepage/benchmark-directorate-reports-2019/


Notes to editors:

The Princess Alexandra Hospital NHS Trust was established in April 1995 and provides services at the Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping. We have an annual income of around £236,700 million. We have 414 general and acute beds at the Princess Alexandra Hospital and provide a full range of general acute services, including a 24/7 emergency department, an intensive care unit, a maternity unit and a neonatal intensive care unit (NICU). We also provide outpatient and diagnostic services from the Herts and Essex Hospital, Bishop's Stortford, and St Margaret's Hospital in Epping.

We employ around 3,500 staff and serve a local population of about 350,000 people living in West Essex and East Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

In October 2019, the Government announced that we are to receive funding to rebuild a new hospital in Harlow for our patients, community and people. The details around the funding and the timeframe are currently being finalised and we are completing our business case for the new hospital.

Inpatient comment:

The staff and care have been excellent. They have made sure I have felt comfortable, secure and safe. They are wonderful and exemplary in their commitment.