New text message service introduced to improve outpatient experience | News and events

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New text message service introduced to improve outpatient experience

We have introduced a new electronic text message system that reminds paediatric outpatients or their parent/carer about their upcoming outpatient appointment at The Princess Alexandra Hospital NHS Trust (PAHT).

You will receive a reminder seven days before and 48 hours before your appointment via an SMS text message.

The new service is designed to make it easier for patients to remember their upcoming hospital appointment and respond to the text to cancel or reschedule if they need to.

The service is currently running in our paediatrics and paediatric diabetes specialties only. 

What will this mean for me?

If we have your mobile phone number stored on our records, you will receive an SMS text message to remind you about your upcoming appointment.

You will be given full instructions in the text message to confirm your appointment, cancel or reschedule if you need to.

If you do not receive a text message, you will receive a telephone call from the paediatric outpatients’ department to confirm your appointment closer to the time.

Inpatient comment:

Everyone offered words of such reassurance and kindness. I felt so cared for and the communication with me at all times was fantastic.