Local voluntary service supports the safe and timely discharge of patients
Dedicated teams at The Princess Alexandra Hospital NHS Trust (PAHT) are working in partnership with the Uttlesford Community Action Network (UCAN) to support patients beyond their hospital stay.
UCAN provide a service, called Ticket Home, which supports the safe and timely discharge of patients leaving hospital, who live in Essex.
Kay Cobbold, transfer of care matron at PAHT, said: “We are pleased to offer a joined-up approach with UCAN, to support our patients and help to maintain their independence.
“UCAN volunteers are on hand to collect patients from the hospital if they have no other means of getting home, arranging the delivery of funded hot meals for up to 14 days, installing a key safe for carer access, moving and receiving furniture into properties in advance of the patient returning home and providing a 48-hour welfare telephone call after they have been discharged.
“They also support patients by collecting their shopping and prescription deliveries, providing advice and installation of technology enabled care devices, from personal alarms to voice-activated lights, and signpost to community based support groups.”
For more information and to request a meeting with one of the UCAN team in hospital, call 03333 402 111, email ticket.home@ucan.org.uk, or visit www.ucan.org.uk/ticket-home.