Visiting our hospitals

Coronavirus (COVID-19)

We know how important visitors are to our patients and we are pleased to welcome you however at this time as we manage the demands of coronavirus (COVID-19) we have made the decision to introduce restricted visiting to patients we are currently caring for.

As a visitor we ask you to respect our decision and help us to limit the spread of potential infection. In order to protect our patients and staff:

  • All visitors must wash their hands before and after visiting relatives
  • Visitors must be over the over the age of 16 – children are not allowed
  • Please do not enter the hospital in you feel unwell
  • If you have a high temperature or new cough please return home and self-isolate
  • Please only visit the areas of the hospital where your relative or friend is staying
  • Our restaurant is currently closed to visitors to give our staff a place to be with each other and take some time to rest
  • Drinks and snacks continue to be available from our onsite Costa and M&S. Please use this as a take-away facility

New restricted vistor information

  • One visitor only at the bedside
  • Emergency department (A&E): one visitor with patient. Please be aware that there may be occasions where visitors may be asked to leave
  • Children’s emergency department: one parent or carer with patients
  • Children’s wards and NICU: 24-hour visiting - one parent or carer
  • Delivery suite and post-natal ward: birthing partner only
  • Intensive Therapy Unit (ITU): no visitors except by expectation and at the discretion of the nurse in charge

Norovirus (vomiting bug) 

Please do not visit our hospital if you have been unwell with sickness and/or diarrhoea, or you have been in contact with someone with these symptoms, until at least 48 hours after experiencing the last symptom. 

Norovirus can spread very easily from person to person – please protect our patients and people by not visiting our hospital until you are better.
 

Filming and photography

We recognise, whilst at our hospital, our patients or their families may wish to mark an occasion, such as the birth of a baby, with a photograph or video. While we support this, we have a duty to ensure that the privacy of other individuals within our hospital is respected.

Our patients or their families may take photos of themselves for personal reasons and for their own personal use only. Before any filming or photography is conducted:

  • Consent and permission for the images to be taken must be given by the senior nurse or matron on duty 
     
  • Consent must also be sought from the patient or individual in the photo or video. Consent can only be obtained if the patient or individual has the capacity to give it. If they do not have the capacity to give consent, then the filming or photography must not be taken
     
  • It is not permitted for any patient, carer, or visitor to film or photograph our staff or any part of the premises without written consent
     
  • Patients, carers, and visitors found to be breaching this policy could be asked to leave the premises, which may result in police intervention and/or legal proceedings

You can read our full policy, alternatively, please contact our Patient Advice and Liaison Service for more information by calling 01279 827211 or email paht.pals@nhs.net. 

 

NHS Wi-Fi

We offer a free NHS Wi-Fi service to all patients, visitors and guests at The Princess Alexandra main site in Harlow.

I want to say from the bottom of my heart what amazing staff you have there. Each and every person across all the different jobs were fantastic, the care and support I received from the day and night staff left me speechless.                                           

                                                                                     Patient