Patients to benefit from new 24-hour language interpreting service | News and events

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Patients to benefit from new 24-hour language interpreting service

Patients at The Princess Alexandra Hospital NHS Trust (PAHT) can now benefit from a new 24-hour language interpreting service, available at the click of a button.

The Language Line App, which staff access on the PAHT iPads used for patient care, can translate more than 200 languages.

The app enables the staff member and patient to speak in turn on a live audio call with a qualified interpreter in the language of choice. This facilitates clear conversations about care and treatment.

There is also an option for a live video call to interpret British Sign Language, which is available from Monday-Friday, 9am-5pm.

Lynne Fenwick, director of information and IT, said: “This is an excellent addition to the services we provide to our patients.

“With the Language Line App, our staff can easily access interpreting services 24 hours a day, seven days a week. The app offers accurate translation, quick response times, and it enhances communication between patients and staff members.”

Thank you to you all at work in these tough times. You are all brilliant trying so save lives and trying to beat this horrible virus. Without you we don’t know where we would be now. Love to you all in these challenging times for our NHS.                                      

                                                                                     Patient