Help and support

We want all of our patients, their family members and carers to have a good experience. We welcome feedback if you feel that the service you have received has not lived up to our high standards.

If you have serious concerns that your health condition or a relative’s/friend’s health condition is worsening and is not being adequately addressed by their healthcare team, contact our Call for Concern team.

A carer is anyone who helps to care for a friend or family member (usually unpaid) who due to illness, disability, a mental health problem or an addiction, cannot cope without their support. 

Under the Equality Act 2010, we have a legal duty to make changes in our approach or provision of care to ensure that services are as accessible to people with disabilities as possible.

We care for the deceased throughout the Essex and east Hertfordshire regions and deal with approximately 1800 deaths per year and performing over 700 post-mortem examinations.

Our chaplaincy team provides spiritual and religious care to our patients, families, and staff from all faith backgrounds or from none, 24 hours a day, seven days a week.