Training on Alex Health

Please be aware that the latest up-to-date quick reference guides (QRGs) are on eCoach: please click this link to go to eCoach

Morning Masterclasses are refresher sessions.

The masterclasses will be held on Microsoft Teams and will be recorded for future use. The sessions will be led by subject matter experts, supported by relevant staff.

During the session you will be able to ask questions in the chat.

The Microsoft teams link for each Masterclass will be sent the week before the session.

Training

Book training via TiMS.

For any training queries, please email [email protected]

Visit the training page, here

IT or device issue

• Click here for the service desk to raise a ticket

For more information, please check the below drop down ‘How to raise an ICT ticket’.

Smartcard issues

For queries, please raise a ticket through the IT portal

Substantive members of staff must bring their smartcard to work every day. Without your smartcard, you cannot do your role and cannot be given a TAC card.

For Locums and temporary staff, please visit the site office for your Temporary Access Card, once you have completed all your training and you must bring evidence of training completion. 

How to raise an ICT Ticket:
ICT tickets can be raised by the Desktop icon

Or via the link: Support : PAH ICT Service Desk

When raising an ICT Ticket: 
Please ensure any tickets raised with the IT support desk include as much information as possible, including your location (ward/client), the patient MRN, your smartcard access role and add screenshots where you can and when applicable (scrub any patient data that is not appropriate to share). The more information you include in your ticket, the faster it can be resolved.

Please also consider if the priority is actually urgent for the trust/patient safety and not just urgent for you, as this makes it harder for the IT team to prioritise issues and to ensure that they pick up urgent cases.

If you have raised a ticket, please check your emails regularly for replies from the IT team in case they need more information. This will allow them to be able to respond to queries straight away and reduce time to fix the issue.