Outpatient Appointments Department
Thank you to the Outpatient Booking Department for their continued hard work in serving our patients. I am very proud of the team for their resilience and willingness to learn to give our patients the best care and experience possible.
Many Thanks, Seval Gurtunc General Manager CSS
RA and Training Team
Team, I wanted to take a moment to express my deepest gratitude and appreciation for the outstanding work and commitment each of you has contributed. Your dedication and hard work have not only been met but exceeded our expectations. Your efforts are a true reflection of our core values: patient at heart, everyday excellence, and creative collaboration. I am proud and honoured to work alongside such talented and driven individuals and thank you for your unwavering support and for embodying the values that makes our team exceptional.
Sincere appreciation, Nathaniel Williams (People Information & Systems Lead)
Friends, I honestly don’t know where to begin with what the training team have accomplished:
From mid-April, we have managed to develop over 70 training courses, built a training domain, developed and released a flexible course schedule in time to accommodate all pre go-live rotas, and trained 96.5% of over 4,000 staff that were identified as required training. Not to mention providing 24 hour at the wrist support since go-live!
Not a bad effort for ~6 months, I reckon!
Seriously though, words are not enough to express how grateful I am for everything we have achieved and had to sacrifice together to enable PAH to have a safe and successful to go-live.
Thanks, C
ICT Team
The ICT team have done an incredible job in supporting the implementation of Alex Health. From deploying over 4000 items of IT equipment, to setting up 8 training rooms, installing power and network, medical device integration, system integration, installing network, server infrastructure, providing application assistance and 24 hour support since go-live and being part of the team resolving over 2000 support tickets raised by our staff.
The entire IT team have been part of the implementation of Alex Health with many of the team working outside of their normal roles to facilitate this. I could not be more proud to work with such a caring, committed and passionate team. I would also like to thank the Estates team and EBME for all their work and support too.
Stuart Hanlon, Head of Technical Services
Floorwalkers and Navigators
Floorwalkers:
Our Floorwalkers (yellow T-shirts) are colleagues that have come together from many different corporate and divisional teams. They have stepped well out of their comfort zones (day jobs) and gone above and beyond to support staff night and day over the past two weeks. They have put ‘creative collaboration’ into practice by demonstrating outstanding team work. I am proud to have had the opportunity to work alongside them all during the cut-over and the first two weeks of go-live. They work across many different internal and external teams to try their best to support and answer queries staff have. A very BIG thank you from me for all their hard work and commitment.
Robert Ayers, Deputy Director of Quality Improvement and Transformation
Navigators:
It has taken courage to step up and be Navigator. During cut-over and go-live I have had the opportunity walk onto many of our wards, clinics, departments and theatres. Seeing Navigators smiling back at me, looking slightly overwhelmed, proudly wearing their pink t-shirts has been an inspiration for me personally. Many Navigators have initially felt out of their depth, but they have gone from strength to strength in their skills and abilities to support their colleagues and teams.
I want to thank each and every Navigator for answering our call to action during this significant period of change for our hospital. Navigators will continue to be champions of Alex Health and we look forward to work with, and support them, so they can achieve their potential as point of growing expertise and help provide a voice to their team and colleagues. By listening and working with Navigators we’ll help ensure we all get the best out of Alex Health. So I want us to pause and pass on my personal thanks to everyone that has been and will continue to be a Navigator. Thank you, you and your efforts are very much appreciated.
Robert Ayers, Deputy Director of Quality Improvement and Transformation
OPAL Unit
A massive thank you to our OPAL (Frailty) MDT including all our dedicated volunteers, domestics, housekeeper and Project Search interns for all your hard work to deliver the best possible care for our patients at any given circumstances. I am humbled by the kindness and compassion you all have been demonstrating which has not gone unnoticed.
I am very proud and honoured to work alongside such committed, inclusive and caring individuals.
#OPALTeamRocks, Janice Bernardo, Frailty Lead Practitioner
Alex Health Transformation Facilitators
Congratulations to our amazing Alex Health Transformation Facilitators
Today, we celebrate and recognise the incredible dedication and hard work of our Alex Health Transformation Facilitators. Deploying a new Electronic Health Record system is no small feat, and your relentless efforts have made this transformative step a reality.
Your commitment to ensuring a smooth transition, your expertise in handling complex questions, and your unwavering support for our teams across the divisions have all been instrumental in this successful deployment. This new EHR system will revolutionise how we provide care, streamline our operational delivery and ultimately enhance patient outcomes. Well done to Kevin for his leadership and to our amazing Transformation Facilitators Ben, Jerin, Connor, Taylor and Alex.
Jim Mcleish | Director Quality Improvement
Complex Booking Team
Complex Booking Team:
“A huge thank you to the Complex Booking Team for their hard work and perseverance following the implementation of Alex Health; your ongoing efforts to always ensure our patients are booked for elective surgery as effectively and efficiently as possible is greatly appreciated”.
Lynsey Doe, Admissions Team Leader