Electronic consent for treatment or a procedure

We use an electronic consent system (eConsent) which enables patients to see information about their treatment and provide their consent online.

The system uses a secure link sent by email and/or text message. Patients can also consent for procedures using a computer or tablet. If patients do not have a device at home, they can also give their consent online during an appointment or on the ward.

  • Allows patients to have more time to review and understand information
  • Means fewer cancellations and delays to surgery/treatment
  • Saves time for clinicians and hospital administrators, allowing more time to care
  • Enables more personalised information and better documentation
  • Offers better patient engagement in shared decision making
  • Enables remote consultations and care pathways; a face-to-face appointment isn’t always needed before the day of treatment.

All patient information is compliant with healthcare governance requirements. The system uses Google Cloud Platform (GCP) for all hosting and data processing, within a data centre in the UK.

You may receive information from your clinician via the Concentric system, either as an email from the email address [email protected] or as a text message from a mobile contact named ‘Concentric’.

You can see the information any time before or after treatment.

Concentric works on any modern web-enabled device and on different screen sizes (i.e., mobiles, tablets, laptops and desktop computers). Google Chrome, Microsoft Edge, Apple, Safari or Mozilla Firefox are fully supported by Concentric.

If you are having any issue in getting started with Concentric, please email the Concentric support team.

Although you may receive consent information online, you will still have had a conversation about the proposed treatment/procedure with the clinician responsible for your care. The information you receive from Concentric will include contact details for the hospital/department in case you have any follow-up questions.