We want you to have an outstanding experience every time you come to our hospital, however we acknowledge that we don’t always get things right. That’s why our patient experience team is here to help.
We work with you to find positive ways to solve your problems. When possible, we will try to resolve the problem on the spot with the help and support of teams across the trust.
Our patient advice and liaison service (PALS) team are your first point of contact if you have any feedback, queries or concerns about services provided by the hospital.
What do we do?
- We provide a friendly, easy to access and confidential service to help patients, families and carers
- We give you on-the-spot advice and information if you have queries or difficulties
- We will listen to your concerns and help you find ways to resolve them.
- We report your feedback and concerns to the board of directors to help us improve our services
- We act as a point of contact for anyone wishing to get advice and information about the services we provide
Sometimes, problems cannot be solved straight away but we will try our best to help you to resolve your issue or refer you to the appropriate person.