We have introduced a new electronic text message system that reminds outpatients or about their upcoming outpatient appointment at The Princess Alexandra Hospital NHS Trust (PAHT).
You will receive a reminder seven days before and 48 hours before your appointment via an SMS text message.
The new service is designed to make it easier for patients to remember their upcoming hospital appointment and respond to the text to cancel or reschedule if they need to.
Please note that paediatric outpatient parent/carers, paediatric diabetes parent/carers, breast unit outpatients and fracture clinic outpatients will be able to respond to the text currently to cancel or reschedule their appointment. All other specialities will be able to call an outpatient appointment phone line listed in their text to reschedule or cancel their appointment.
What will this mean for me?
If we have your mobile phone number stored on our records, you will receive an SMS text message to remind you about your upcoming appointment.
You will be given full instructions in the text message to confirm your appointment, cancel or reschedule if you need to.
If you do not receive a text message, you will receive a telephone call from the outpatients’ department to confirm your appointment closer to the time.