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Models of care

Putting Patients front and centre

Our patients should feel in control of their care, not defined by their illness.

We’ve developed new models of care to deliver the right care for them, at the right time and in the right place.

Changing the course of care

In our ambition to make your patient journey as seamless and efficient as it can be, we will bring key departments and clinical adjacencies closer together.

We’ll take a more intuitive approach to the internal layout of our new hospital to enable better resource sharing, stronger communication and more effective collaboration in delivering high quality care.

In turn, this will dramatically simplify and streamline the patient journey, so that time spent at hospital is as frictionless and stress-free as we can make it.

Alex’s journey

  1. You feel unwell
  2. You see your GP who refers you to a specialist
  3. You wait for your appointment date to arrive by post
  4. You come to hospital for an initial consultation and diagnostic tests are ordered
  5. You attend hospital for diagnostic tests
  6. You return to hospital for an appointment to discuss results and treatment
  7. You regularly attend hospital for treatment and appointments with your doctor or consultant
  1. You have been monitoring your health from home
  2. You see GP for advice who refers you to a specialist if needed
  3. Your appointment is confirmed by text or email
  4. You attend appointment virtually or in person and diagnostic tests happen at the same time
  5. You have virtual appointments and remote monitoring when needed and only attend hospital for treatment

What would make your patient journey better?

We will create

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all emergency services in one single location close to diagnostics (particularly imaging) and theatres for emergency surgery

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a centralised outpatient department close to diagnostics and day-case facilities, with some devolved outpatient spaces, such as women and children’s services

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a centralised radiology function close to critical, high-volume settings such as outpatients, urgent care and theatres, with devolved imaging where it supports care delivery, such as maternity, emergency department and breast screening

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a centralised women and children’s service covering women’s health, maternity and neonatal care, paediatrics and teenage and young adult services close to emergency services

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a separation between elective care and non-elective care but with proximity to theatres and day-case facilities

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a centralisation of cancer services away from other clinical areas to allow for treatment delivery in the event of a future pandemic

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The right care, at the right time, by the right team, in the right place.

As a partnership we’ve worked hand in hand to design the new Princess Alexandra Hospital because it is so critical to the future delivery of holistic integrated care across services both in and out of hospital, and to improving health outcomes.

Dr Rob Gerlis

If you can change the look of the hospital to a place where it’s actually not daunting, it’s not a place to be afraid of, then we’ll get better patient experience right from a young age, all the way through.#

Consultant Paediatrician

A place doesn’t need to look clinical to be effective clinical environment. Patients who feel comfortable physically and emotionally will recover quicker. It’s not about just about how a place looks, but how it makes us feel.

PAHT staff member