New digital appointment viewing system to improve patient experience | News and events

  1. Contrast:

New digital appointment viewing system to improve patient experience

We have introduced a new electronic system that enables outpatients to view and download their outpatient hospital appointment letters instantly via a new patient portal.

The new service, named DrDoctor, is designed to make it easier for you to view hospital appointments online via the internet, smartphone, tablet or device at any time.

Note: You may have received a text message from +44 7860 039092 about the service, please be assured that this is a real message from our teams.

What this will mean for me?

If we have your mobile phone number stored on our records, you will receive a text message that will take you straight to a secure DrDoctor log in portal to set up an account that requires your full name, date of birth and postcode; allowing you to view your upcoming appointment letters online.

If you sign up to DrDoctor, you will no longer receive a paper copy of your future outpatient appointment letters. If you change your mind, you can update your letter preferences via the DrDoctor portal.

If you are unable to view your letter online or do not click on the link from the text we send to you, we will continue to send your outpatient appointment letters by post.

How do I view my digital letter?

  • You will receive a text message that takes you to our secure DrDoctor patient log in portal where you will be prompted to enter your log in details – please enter your full name, date of birth and postcode.
  • We may send you a unique one-time passcode to your mobile number to enter when you log into the portal.
  • You will receive a text message notifying you that you have a new digital letter to view on the DrDoctor portal.
  • You can download your new digital letter online as a PDF on the DrDoctor portal.

If you change your mind

You can go back to receiving a paper copy of your outpatient appointment letter at any time by logging into your DrDoctor account and updating your letter preferences

Inpatient comment:

Everyone offered words of such reassurance and kindness. I felt so cared for and the communication with me at all times was fantastic.