Hospital introduces digital appointment letter viewing system to improve patient experience | News and events

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Hospital introduces digital appointment letter viewing system to improve patient experience

The Princess Alexandra Hospital NHS Trust (PAHT) have introduced a new digital appointment letter viewing system that enables outpatients to view and download their hospital appointment letters instantly via a new patient portal.

The new service, named DrDoctor, is designed to make it easier for patients to view their hospital appointment letters online via the internet, smartphone, tablet or device at any time.

Lynne Fenwick, director of information and IT at PAHT said: “We are proud to be working in partnership with DrDoctor to offer this efficient service to create a high quality experience for our patients.

“If we have a mobile phone number listed for our outpatients, they will receive a text message that takes them straight to the DrDoctor log in portal to set up an account that requires their name, date of birth and a password to be entered, allowing our patients to view their upcoming appointment letters online.

“Patients who sign up to DrDoctor will no longer receive a paper copy of their future appointment letters. If patients change their mind, they can update their letter preferences by logging into the DrDoctor portal.

“If patients are unable to view their letter online or do not click on the link from the text we send to them, we will continue to send them their appointment letters by post.” 

Inpatient comment:

Everyone offered words of such reassurance and kindness. I felt so cared for and the communication with me at all times was fantastic.