Car parking charges for patients and visitors to be reinstated from 1 November | News and events

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Car parking charges for patients and visitors to be reinstated from 1 November

From 1 November, we will be reinstating car parking charges for patients and visitors to The Princess Alexandra Hospital. Car parking for Blue Badge holders is free.

At the start of the COVID-19 pandemic, car parking charges for patients and visitors at hospitals across the country were waived by the government. Funding to support hospitals to do so has now ceased.

The tariffs will remain the same. For patients and visitors, these are:

Parking time

Up to 20 minutes: Free

Up to four hours: £2.90

Up to six hours: £4

Up to 24 hours: £6

Patients and visitors will also see recent improvements to car parking allocation on site, with spaces now designated for patients and visitors in alternative locations. This work has been carried out to significantly improve the facilities available for patients. Spaces for patients and visitors are clearly signposted.

Patients and visitors can pay at the machines on site or as before, they will have the option to pay online, via an app or over the telephone up to 24 hours after their visit if they prefer. To pay after their visit, patients and visitors can download the paybyphone app, visit  www.paybyphone.co.uk  or call 0330 400 7275. The site code is 802632.

Payment points at The Princes Alexandra Hospital are located in the following areas:

  • the main entrance and next to the emergency department entrance
  • the entrance near the new fracture clinic
  • by cellular pathology
  • across from the eye unit, near the bus stop

Car parking for Blue Badge holders is free. Blue Badge holders should display the clock section of their Blue Badge in their vehicle window and present the photo section to the main reception. Out of hours (from Monday to Sunday, 6pm-8am) patients and visitors should attend the emergency department (ED/A&E) reception to present the photo section of their Blue Badge. Patients and visitors will need to log the registration for each vehicle they use.

We provide a large number of bays for Blue Badge holders, which are positioned close to entrances. Staff will be available at the car park locations to support patients or visitors as required.

The exemptions will apply as before for patients or relatives if they are regularly attending the William's Day Unit, Neonatal Intensive Care Unit, Gibberd Ward or Labour Ward, and people who are eligible via the Healthcare Travel Costs Scheme (HTCS).

Ward staff will advise if patients or relatives are eligible for a concessionary parking permit and will help with completing the application form.

The free period of 20 minutes for dropping off and picking up will also be reinstated.

Patients and visitors must ensure that they park within the marked bays and do not park on yellow lines or hatched areas.  

There is also a set-down parking zone (immediately outside the main entrance), outside of the eye clinic and the maternity entrance. It is free, but there is a strict no waiting policy in force and drivers must leave the area within five minutes of arrival. Please note that failure to comply with these terms and conditions could result in a parking charge of £100.

Michael Meredith, director of strategy and estates, said: “During the COVID-19 pandemic, as with all hospitals across the country, we received funding from the government which supported us to enable car parking to be free of charge for all. As this government funding has ceased, it is now necessary for us to reinstate car parking charges for our patients and visitors.

“We would urge all patients and visitors to familiarise themselves with the car parking arrangements ahead of 1 November, if possible. Help and guidance will also be available on site from our dedicated car parking attendants, or from our teams at the ward or department you are visiting, if there are any questions once the car parking charges are reinstated. We appreciate the support of all of our patients and visitors.”

Inpatient comment:

Everyone offered words of such reassurance and kindness. I felt so cared for and the communication with me at all times was fantastic.