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On arrival

Checking in at the clinic

When you arrive you need to check in at the outpatient reception desk. The receptionist will ask you a few questions to confirm your identity, such as date of birth, your GP, address and phone number.

Please don't be alarmed if we ask if your address or phone number has changed, we are making sure we have the right contact details for any correspondence we may send to you.

Once you have checked in you'll be asked to take a seat in the appropriate waiting area.


Waiting for your appointment

We appreciate your patience if there are any delays, but staff will always keep you informed if there are long delays.

If you want to talk to someone about your appointment don't hesitate to speak to the receptionist or clinic nurse.

People are seen in order of their appointment time not in order of their arrival. In exceptional circumstances, some appointments may be prioritised if it is clinically urgent.

What happens?

You will meet a member of the consultant led team for your appointment, it may not always be necessary for you to meet a consultant.