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Patient Experience Team

We want you to have an outstanding experience every time you come to hospital, but we also acknowledge we don't always get things right.


To compliment the hospital or a member of staff

Our staff are the most important resource we have to help us deliver care which is centred around you, your family and carers. So, while we want to know when things are not working, we also want to hear from you when someone goes the extra mile to provide outstanding care.

Telephone: 01279 827084

Email: compliments@pah.nhs.uk

 

To speak to a Patient Experience Officer about an issue or complaint

In order to ensure we can fix problems early on and stop problems getting worse you can contact the Patient Experience Team on the number below. We are available on the phone Monday to Friday from 10am to 4pm and can solve most problems within 48 hours.

Telephone: 01279 827211

Email: pals@pah.nhs.uk

 

To join the Patient Panel who help gather the views of the public on services

Your experience is our responsibility, whether that is as a patient, carer or family member. How we respond to your experience to make things better is just as important, so that we can make services better and ensure we don't repeat mistakes, but learn from them. Our Patient Panel was established in 2013 specifically to support the hospital to improve services and is Chaired by Ann Nutt and John Woods. You can contact them using the details below.

Telephone: 01279 827084

Email: patient.panel@pah.nhs.uk