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Before your appointment

What to bring with you?

  • Appointment letter or booking reference number
  • Medication
  • GP name, address and phone number
  • Specimens you were asked to bring


It's important you attend your appointment. If you are unable to attend we ask that you provide us with as much notice as possible.

If you don't attend your appointment you may be referred back to your GP.

Cancelling or changing your appointment

If you need to change or cancel your appointment it's important you let us know as soon as you can.

To cancel or change your appointment we ask that in the first instance you do this online. Alternatively, you can call our Outpatient Appointment Department on 01279 827391. 

If you require any assistance with your appointment please refer to our support services.

If you have any concerns don't hesitate to contact our Patient Experience Team 01279 827211.

Hospital transport

Whenever possible you should make your own travel arrangements. Please arrange for a friend or relative to drop you off and pick you up.

If you do require hospital transport you will have to meet certain criteria.

Click here for more information about public transport and parking.

If you are attending an outpatient appointment please be aware that these take place across all of the Trust's sites, which include: Princess Alexandra Hospital in Harlow, St Margaret's Hospital in Epping and Herts and Essex Hospital in Bishops Stortford.

On your appointment letter it will state what hospital you need to go to. For more information about how to get to your appointment, please click here.

On arrival

Checking in at the clinic

When you arrive you need to check in at the outpatient reception desk. The receptionist will ask you a few questions to confirm your identity, such as date of birth, your GP, address and phone number.

Please don't be alarmed if we ask if your address or phone number has changed, we are making sure we have the right contact details for any correspondence we may send to you.

Once you have checked in you'll be asked to take a seat in the appropriate waiting area.

Waiting for your appointment

We appreciate your patience if there are any delays, but staff will always keep you informed if there are long delays.

If you want to talk to someone about your appointment don't hesitate to speak to the receptionist or clinic nurse.

People are seen in order of their appointment time not in order of their arrival. In exceptional circumstances, some appointments may be prioritised if it is clinically urgent.

What happens?

You will meet a member of the consultant led team for your appointment, it may not always be necessary for you to meet a consultant.

After your appointment


If the doctor decides that new medication is required for treatment, in most circumstances, you will be given a prescription for a minimum of one weeks' supply which you should take to your local chemist. There is a standard prescription charge per item. After this time you will need to get a further supply from your GP. There are some exceptions to this if your medication can only be supplied by the hospital. In these circumstances the doctor will explain to you what to do.

Please also remember that your regular repeat medication must always be obtained through your GP.

Follow up appointments

If you are clinically fit you will be discharged back to your GP. However, if you have been given a follow up appointment, please be aware of the following:

Under six weeks - You must go back to the outpatient reception desk after your appointment to book in your next appointment and a letter will be sent confirming this appointment.

Over six weeks - A letter will be sent to you asking you to book your appointment.  

PAH Pharmacy location

Ground floor in the main PAH building, B24. 

Locations of pharmacies in Harlow

Harlow Pharmacy: Wych Elm, Harlow, CM20 1QR.

Medicare Pharmacy: 1 Sumners Hatch, Harlow, CM19 5RD.

Well Pharmacy: Market House, Essex, CM20 1BL.






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